Keep your job moving.

A plan for more than 25 people.

For a custom company plan, email Benjamin with your company name, the number of people who need access, and how your crew hands completed work to the office.

Contact JobPacket.

Email Benjamin at benjamin@vagermedia.com. Include your company, the job name, your device or browser, and the error you see. Do not send passwords or private access links.

Creating an account and signing in.

To start a company, choose Create a free account in JobPacket, verify your email with the code we send, and complete company setup. The ongoing free workspace includes one user, three active jobs, and 1 GB of storage. No card is required to create it.

To join an existing company, accept its administrator’s invitation and use the invited email address. If an assigned job is missing, ask your company administrator to check your access. Never share your password.

A photo, video, or audio draft is waiting.

Open Uploads. Photo uploads have their own status. Video, audio, and note drafts appear separately with their job name and a Resume button. Resume opens that job so you can continue the video upload or review the recording or note.

Reconnect and keep JobPacket open while transferring. Retry an interrupted upload and wait for confirmation. Saved on this device, uploaded, and sent for review are different states; saving a file or draft does not send the job to the office.

Keep unsent files on your device. Do not uninstall the app or clear its storage while you still have work waiting to upload.

The office requested a correction.

Open the job and read the reviewer’s note on the proof item. Capture the requested detail, upload it, and submit the job for review again.

Report a concern.

Open a job, choose Review, then report the content or person involved. Include enough detail for the concern to be located without adding unrelated customer information.

Account deletion.

In the app, open Account and choose Request account deletion. An ordinary solo workspace is erased through that request. Shared company records follow the personal-information review process described on our account deletion page. You do not need an administrator’s permission to request deletion of your own account.

If you cannot sign in, email benjamin@vagermedia.com with the email address associated with your JobPacket account. Do not send your password.

Information to include when asking for help.

Give your company administrator the job name, app version, phone or browser, and the error you see. Do not send passwords or private access links.