JobPacket
Start free Who provides JobPacket
JobPacket is provided by Vager Media LLC.
JobPacket helps companies organize job documentation. Contact Benjamin at benjamin@vagermedia.com about privacy, access or deletion.
Information we handle
We handle account names, email addresses, account and company identifiers, team titles, assignments and job records. We also handle your company's saved client contact lists. Client and job records can include customer names, email addresses, phone numbers and service addresses, photos, supporting videos, notes, product details, exception requests and review decisions. When your company uses customer communications, we store sent and received messages, delivery status, portal replies and approval decisions with the related client or job records. Setting up business texting also collects business registration details, a business address and the responsible contact's name, email address and phone number. We also handle support requests, reports about content or people, content-rule acceptance and operational records needed to run and protect the service.
You can choose to attach your device's location to a photo. Location is optional; JobPacket does not request background location. Supporting videos may contain audio. Walkthrough recording uses the microphone when you start recording.
Our hosting and authentication providers also record network and operational information such as IP addresses, approximate region or city derived from those addresses, user-agent information, request times, response status, and account/session identifiers. This processing supports service operation and security and occurs separately from optional device-location permission. We retain records of actions such as uploads and review submissions to operate the job workflow.
Cloud searches for clients or job evidence send the search terms to our service, and our hosting providers retain them in request logs. Local job-list filtering in the native app stays on your device.
Why we use it
We use information to authenticate users, show authorized work, save and upload evidence, support office review, deliver work updates and replies, record customer approvals, provide support, investigate reports and protect the service. Your company manages access, assignments, connected accounts and communication settings. Authorized company users can access client and job records according to their roles and assignments. Customers can access the updates and portal records shared with them.
Device storage
Photos and drafts can remain on your device while waiting to upload. Saving a photo locally is different from uploading it. Demo captures remain on the device. Do not uninstall the app or clear its storage while you need unsent work. Camera access is requested when you take a photo; you can select existing media using the system picker. Manage permissions in your device settings.
Service providers
Supabase provides account access, data processing and uploaded-file storage. Resend delivers service emails, including customer updates and portal messages when enabled. Twilio processes phone numbers, message content and delivery information when a company enables supported business texting. Netlify hosts our websites and web applications. These providers process information needed for their services. Company subscription billing is separate from the mobile app; the mobile app does not collect card details.
When a company connects a CRM or task-management account, we handle the connection credentials, configuration and records needed for the features it enables. Selected client, job, status, document and related records can be imported or sent to that service according to the company's connection settings and rules. Disconnecting an account stops future use of that connection; records already delivered to the other service are controlled there.
On supported devices, we use an installation identifier to check and manage that installation's notification settings. When notifications are enabled, we also handle device notification tokens to deliver alerts through Apple Push Notification service or Google Firebase Cloud Messaging. Notification availability depends on the app and service configuration, and device notification permissions can be changed in settings.
External AI assistance is off by default. Where available, a company administrator must enable it, and each person requesting assistance must separately allow sharing with OpenRouter and the named processing provider shown in the app. The disclosure identifies text, documents, photos and audio that may be sent. You can withdraw this permission in the assistance controls; withdrawal cancels pending processing and does not require an active paid plan. A change of processing provider requires new consent. Results are drafts for a person to review.
Personal blocks and hidden-job settings affect what you see, while preserving shared records for other authorized company members. Reports are reviewed by JobPacket operators; you can restore hidden jobs or remove a personal block in the app.
Texts from JobPacket
You can choose separately to receive JobPacket account and service texts or review requests and promotional texts. Both choices are optional. We record the phone number, choices, disclosure version and time of each saved choice, including withdrawals. Mobile information and text-message opt-in data and consent are not sold or shared with third parties or affiliates for marketing or promotional purposes. We share the information needed to deliver texts with our messaging providers, including Twilio and carriers. You can withdraw permission in your text preferences or reply STOP to stop all JobPacket texts. These preferences cover JobPacket's own messages; a contractor using JobPacket manages its own customer permissions.
Advertising
JobPacket does not include advertising SDKs or functionality that combines your activity with other companies' apps or websites for targeted advertising.
Retention and deletion
We keep account information while needed to provide your account, and company job records while needed for the company's documentation service, subject to deletion requests.
Start account deletion in Account > Request account deletion. If you cannot sign in, email benjamin@vagermedia.com with your account email and company name. Do not send a password. We verify requests before disclosing or deleting information.
Deleting your account removes your login and unnecessary personal profile information. Ordinary records and files in a workspace used only by you are erased automatically. If you are the last active owner of a company with a paid subscription, that subscription is canceled and its shared work becomes read-only. A subscription with another active owner continues. Shared records, exported copies and records requiring individual review are handled separately, with their scope and outcome recorded. You do not need to appoint another administrator or send a separate support request to continue account deletion. Our target is to complete account deletion within 30 calendar days of the original request. We confirm the outcome, explain any applicable retention or remaining personal-data review, and notify you of a delay and its reason. Retention is reviewed for a specific purpose; it is not automatic permission to retain your personal information indefinitely.
Provider logs and recovery copies have separate lifecycles from the active records in JobPacket. We explain any residual retention when handling your request and follow up with the relevant provider where necessary. Files already exported to company-controlled systems or saved on offline devices require separate handling. Contact your company about copies it controls.
Website tools and changes
The website checklist builder formats answers in your browser without submitting them to a JobPacket account. You can copy or download the result. Avoid entering sensitive customer information in that tool.
We update this policy when practices change and display the effective date. Contact benjamin@vagermedia.com with questions.